​Michelle's salon experiences bring real solutions for day to day encounters with difficult conversations. After years of standing behind the salon chair, she learned the power of simplified systems for interpersonal relationships .

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• These techniques are teachable and translatable for many businesses and yield positive results from  both the front lines of customer service to  executive and administrative levels.

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• Michelle is a salon owner, former National Educator, and Certified Color Educator for John Paul Mitchell Systems. She reinforced  these skills with extensive training in various coaching programs.

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• She teaches  group classes  as a  Certified Life Coach to many organizations such as  N.A.M.I (National Alliance for Mental Illness)  and a variety of other business venues.

• ​​​She recognized that salon clients and stylists needed to develop consistent systematic and effective consultation dialogues, allowing freedom of expression for thoughts and ideas. These simple systems combined with practical application prevent the notorious  misinterpretations  in the salon environment.

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• These systems have brought great success in her own businesses, and  so she continues  to deliver these proven techniques to the salon industry and beyond. The benefits of these principles are HUGE in all aspects of personal and business communications.

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